Frequently asked

How long does delivery take?

1–2 working days within Denmark, 2–4 days elsewhere in the EU and 5–10 days for the rest of the world.

Can I change or cancel my order?

Write to us as soon as possible. If the parcel has not left the studio we can still change it.

Which payment methods do you accept?

All major cards, Apple Pay, Google Pay and the local methods shown at checkout.

Do you ship outside the EU?

Yes, worldwide. Duties and import taxes outside the EU are paid by the recipient.

How do I return something?

You have 30 days from delivery. See the returns page for the four steps.

How should I care for wool and cashmere?

Wash rarely, cool and by hand, then dry flat. Airing between wears does most of the work.

Still unsure? Write to us